Refund & Returns Policy

Effective Date: June 22, 2026

At Carbon Motive Performance, we specialize in premium automotive carbon fiber and performance products. Many of our products are custom-manufactured, made-to-order, or sourced specifically for each customer. Please review this policy carefully before placing an order.

By placing an order through Carbon Motive Performance, you acknowledge and agree to the terms outlined below.

All Sales Are Final on Custom & Made-to-Order Products

Many products sold by Carbon Motive Performance are custom-built, made-to-order, or specially sourced.

Once production, processing, or procurement has begun, orders cannot be canceled, modified, exchanged, or refunded.

This includes, but is not limited to:

  • Carbon fiber body components
  • Custom-painted products
  • Special-order items
  • Products manufactured specifically for a customer
  • Items marked as “Made to Order,” “Pre-Order,” or “Custom”

Order Cancellations

Orders may be canceled only if:

  • Production has not started;
  • The item has not been ordered from the manufacturer; and
  • The order has not shipped.

Approved cancellations are subject to:

  • A minimum 10% cancellation fee; and
  • Any non-refundable payment processing fees incurred by Carbon Motive Performance.

Once an item enters production, procurement, or shipment preparation, cancellation requests will be denied.

Return Eligibility

Returns are accepted only with prior written authorization from Carbon Motive Performance.

To qualify for a return:

  • A return request must be submitted within 14 days of delivery.
  • The product must be unused, uninstalled, and in brand-new condition.
  • The product must be returned in its original packaging.
  • All accessories, hardware, documentation, and protective materials must be included.

Returns may be denied if:

  • The item has been installed.
  • The packaging is damaged or incomplete.
  • The product shows signs of use, modification, or handling.
  • The item was purchased as a custom, made-to-order, clearance, or final-sale product.

Restocking Fees

Approved returns are subject to a minimum 25% restocking fee.

Additional manufacturer restocking fees may apply and will be deducted from the refund amount.

Original shipping charges, payment processing fees, customs fees, duties, and insurance costs are non-refundable.

Return Shipping

Customers are responsible for:

  • All return shipping costs;
  • Packaging materials;
  • Shipping insurance; and
  • Any risk of loss or damage during return transit.

Carbon Motive Performance is not responsible for returned items lost or damaged during shipping.

For products valued over $500, tracked and insured shipping is strongly recommended.

Damaged Shipments

Customers must inspect all deliveries immediately upon receipt.

If a package arrives damaged:

  1. Note the damage with the delivery carrier.
  2. Take clear photographs of:
    • The packaging
    • Shipping labels
    • The damaged product
  3. Contact Carbon Motive Performance within 48 hours of delivery.

Failure to report shipping damage within 48 hours may result in denial of the claim.

Defective Products

If you believe a product has a manufacturing defect, you must notify Carbon Motive Performance within 7 days of delivery.

Before any warranty claim is processed, we may require:

  • Photos
  • Videos
  • Installation documentation
  • Additional information requested by the manufacturer

Carbon Motive Performance reserves the right to repair, replace, or refer the claim directly to the manufacturer.

Products damaged by:

  • Improper installation
  • Modification
  • Misuse
  • Accidents
  • Racing use
  • Improper maintenance

are not eligible for return, refund, or warranty coverage.

Fitment Responsibility

Customers are solely responsible for verifying:

  • Vehicle compatibility
  • Model compatibility
  • Year compatibility
  • Trim compatibility

before placing an order.

Carbon Motive Performance is not responsible for incorrect purchases made by customers.

Fitment issues resulting from customer ordering errors do not qualify for free returns or refunds.

International Orders

All international sales are final.

Carbon Motive Performance is not responsible for:

  • Customs delays
  • Import duties
  • Taxes
  • Brokerage fees
  • Seizures by customs agencies

Customers are responsible for complying with all local import regulations.

Refused Deliveries & Undeliverable Packages

Orders returned due to:

  • Refusal of delivery
  • Incorrect address provided by the customer
  • Failure to collect a package

will be treated as unauthorized returns.

Any refund issued will be subject to:

  • Shipping charges
  • Return shipping charges
  • Processing fees
  • Restocking fees

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom-made products
  • Made-to-order products
  • Special-order items
  • Clearance items
  • Sale items
  • Open-box items
  • Installed products
  • Electrical components
  • Control modules
  • Tuners and software
  • Digital products
  • Gift cards
  • Products damaged during installation

Chargebacks

Customers agree to contact Carbon Motive Performance first to resolve any issue before initiating a chargeback.

Fraudulent or improper chargebacks may be disputed using:

  • Order records
  • Tracking information
  • Customer communications
  • Proof of delivery
  • Acceptance of these terms at checkout

Refund Processing

Approved refunds are processed to the original payment method.

Refund processing times vary by financial institution and may take 5–15 business days after approval.

Limitation of Liability

Carbon Motive Performance is not responsible for:

  • Labor costs
  • Installation costs
  • Vehicle downtime
  • Rental vehicle expenses
  • Loss of income
  • Consequential damages
  • Incidental damages resulting from product use, installation, or failure

Our maximum liability shall never exceed the original purchase price of the product.

Contact Information

For return requests, warranty claims, or order support, contact:

Carbon Motive Performance
Email: [email protected]
Website: Carbon Motive Performance

Carbon Motive Performance reserves the right to modify this policy at any time without prior notice. Refund, return, and warranty decisions are made at the sole discretion of Carbon Motive Performance.

This draft is intentionally written to be highly protective of the business while still remaining typical for the aftermarket automotive and carbon fiber industry. Similar policies commonly restrict returns on custom carbon fiber parts, impose restocking fees, require RMAs, and exclude installed items from return eligibility.

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